NHC Smithville Wins 2 Awards at Banquet; Finalist for 2 Others

April 12, 2019
By: Dwayne Page

NHC Smithville was recently recognized at NHC’s Management Conference in Murfreesboro, TN. For the 2nd year in a row, NHC Smithville received the award for the Highest Customer Satisfaction in the company and were recognized as a Center of Excellence. NHC Smithville was also a finalist for the Quality of Life Award and Highest Partner (Employee) Satisfaction. This marks the 2nd year in a row that they were a finalist for Quality of Life. The banquet was held on Thursday, March 28, 2019.  NHC owns and/or operates 75 skilled healthcare centers in 8 states.

“Having the Highest Customer Satisfaction in all of NHC and being a Center of Excellence for the 2nd year in a row is a significant achievement,” said Clint Hall, Administrator at NHC Smithville. “It is a true reflection of consistency in providing excellent and quality patient care. We are blessed to have a committed and talented group of partners that make this organization run effectively. We are a family who is committed to helping each other grow as professionals and as individuals. It is an honor for our NHC family to serve the Dekalb County community.”

NHC Smithville had the Highest Customer Satisfaction for 2017 and 2018 for the entire company. Customer Satisfaction is measured independently through a third party vendor (NRC Health, My InnerView). Satisfaction surveys are sent to patients and families on the quality of care they received while at the center.

The Center of Excellence is awarded to previous Center of the Year recipients who maintain the highest level of quality care and service. It is the equivalent to being a finalist for Center of the Year again. NHC Smithville won the Center of the Year in 2000 and is ineligible to win the award again until 2021. NHC Smithville also received a Center of Excellence Award in 2007 and 2017.

NHC Smithville offers inpatient and outpatient rehabilitative care and accepts Medicare, Medicaid, private insurance, workers compensation, managed care, and private funds. The inpatient healthcare center offers skilled nursing and rehabilitation services to adults of all ages on a short-term and continuing care basis. NHC Smithville’s outpatient clinic offers physical, occupational, and speech therapy services.  For more information about NHC Smithville, visit www.nhcsmithville.com or call (615) 597-4284.