New Processes for COVID-19 Contact Tracing

September 15, 2021
By: Dwayne Page

The Upper Cumberland Regional Health Office is launching a text message COVID-19 case investigation system beginning on Monday, September 13, 2021. in conjunction with the Tennessee Department of Health.

Upper Cumberland residents who test positive for COVID-19 through a reportable testing mechanism (PCR or antigen testing) may receive a text message from the Upper Cumberland Regional Health Office asking them to complete their case investigation online.

Individuals who have been tested in Cannon, Clay, Cumberland, DeKalb, Fentress, Jackson, Macon, Overton, Pickett, Putnam, Smith, Van Buren, Warren, and White counties should expect to see this change.

While traditional phone interviews for contact tracing will continue, the text message outreach will accelerate the case investigation process and help provide critical isolation and mitigation resources in an expedited manner.

The survey will also uncover who may have been exposed, so that contact tracers can follow up with those individuals to advise them of the exposure, what symptoms they need to watch for, when to get tested, and how to avoid infecting others. “If you receive a text, we urge you to respond and complete your case investigation information,” said Upper Cumberland Assistant Regional Director Mindy Doyle. “Please do your part to contain the spread of COVID-19 and help our community.”

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