DeKalb 911 Presents Telecommunicator Commendations

March 19, 2020
By: Dwayne Page

Two 911 Communicator shift partners of the DeKalb Emergency Communications District have been commended for their exemplary performance in handling an influx of emergency and non-emergency calls on a night of heavy rain and flooding last month.

Stephanee Wright and Kelsey Logan were singled out for the DeKalb 911 Telecommunicator Commendation by Bradley Mullinax, Director of the DeKalb County ECD.

“I would like to congratulate Kelsey and Stephanee for a job well done for their performance on the night of February 5, 2020. As you may recall, the DeKalb County area suffered significant rain fall that resulted in area flooding, multiple vehicle rescue missions, and traffic hazards across the county. In addition to the multiple non-emergency calls, there was a spike and abundance of emergency calls for service,” said Mullinax.

“Their performance in coordination with each other as shift partners that night illustrated confident, decisive, and proficient actions that led to a better than expected outcome for our community and responders. In addition to our internal review of their performance, I have received calls from multiple agency department heads from different disciplines praising them for their performance,” Mullinax continued.

“Smithville Police Chief Mark Collins stated that “It is very comforting to know that the voice on the other end is confident and decisive with their job”.

“Further, DeKalb County Fire Chief Donny Green stated “he was very impressed with the performance of the two communicators because the event was chaotic, and everything was handled very professionally”.

“I feel the actions of these two young ladies are exemplary because of their dedication, confidence, and ability to remain calm in a very stressful situation. I have been managing the communications center for over 15 years, and I feel this type of performance sets the bar for other communicators and dispatch centers. I am extremely proud of these two professionals for the work they have done”.

“Thank you for a job well done,” added Mullinax