DeKalb Hospital Earns Excellence Award from HealthStream

August 6, 2013
Shan Burklow
DeKalb Hospital Earns Excellence Award from HealthStream
Rick Jennings
Amanda Burgess

DeKalb Community Hospital has been named a 2013 Excellence through lnsight award recipient for “Most Improved Overall Emergency Department Satisfaction” by HealthStream, Inc. (NASDAQ: HSTM). A formal presentation of the award will be made during HealthStream’s annual customer Summit on October 17 in Nashville, TN, according to Sue Conley, the hospital’s Chief Executive Officer.

DeKalb Community Hospital was awarded this honor for its commitment to excellence in patient care, according to HealthStream CEO Robert A. Frist, Jr. “We applaud DeKalb Community Hospital’s high-level commitment to excellence in healthcare – and we are pleased to recognize their achievement through our presentation of an Excellence through Insight award.”

To qualify for an award, a hospital must have been a patient satisfaction-tracking client of HealthStream in 2012, scored in the 75th percentile or higher, and surveyed a minimum of 100 patients. DCH was chosen for receiving the highest ratings in the small hospital category for most improved ER patient satisfaction.

“We’re very proud of DeKalb Community Hospital’s achievement,” said Mark Medley, President of Hospital Operations for Capella Healthcare, of which DCH is a part. “The staff has worked very hard in continuing to elevate the level of care available. Knowing that patients are pleased with the care they receive is certainly a very important indicator of success.”

“On behalf of all of our hospital’s staff members, I am honored to accept this award,” said Conley. “Receiving national recognition such as this affirms our staff’s compassionate service and hard work. While it’s certainly a compliment to all of our Emergency Department employees and physicians, it also recognizes the hard work of staff throughout the hospital who help provide care for our emergency patients, such as radiology and the laboratory.”

Meanwhile, DeKalb Community Hospital and Stones River Hospital have announced that Rick Jennings has been named the Director of Radiology. Along with his extensive medical career, Jennings has spent the last 6 years as Radiology Director in Mesquite, NV. When asked of his move from Nevada to Tennessee, Jennings comments, “Having lived in the desert for so long, it is really nice to see green grass and trees. I truly enjoy my job as radiology director at these two wonderful hospitals. The staff is amazing and I look forward to being a part of this great team”

“I am happy to welcome Rick to our hospitals. He brings the experience and exemplary qualifications that we expect in a director. He has already been an asset to us and we look forward to great things from him as we strive for the best in patient care for both hospitals,” said Sue Conley, CEO of DeKalb Community Hospital and Stones River Hospital.

In his spare time, Jennings enjoys fishing and golf. With his new found love of the southeast, he has added ‘playing golf in the Carolinas’ to his bucket list. Rick currently resides in Murfreesboro, TN.

The hospitals have also announced that Amanda Burgess has been named the Director of Informatics. With over 13 years experience, Burgess is well-rounded and accomplished. When asked about her new position with both hospitals, Burgess smiles, “I take care of the software applications for nurses and physicians. My favorite part of my job is when I get to help make someone’s workload easier by solving a problem for them. That just makes my day.” Burgess was formerly the Director of Clinical Informatics at Cookeville Regional as well as being a registered nurse.

“We are pleased to welcome Amanda to our hospitals. She is doing a great job ensuring we remain compliant with the new HITECH Act and Healthcare Reform while keeping DeKalb Community Hospital and Stones River Hospital on the cutting edge of technology,” said Kim Frazier, CNO for DeKalb Community Hospital and Stones River Hospital.

Burgess currently resides in Cookeville and has two children—Ciara and Parker. In her spare time, she is a personal trainer, enjoys running and hiking, and loves to sketch.

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